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Our Newsletter


Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Returns for refund are not accepted for a wrong choice of item. We will happily exchange an item ordered in the wrong size if you return the item within 14 days and it still has the tags in place and we have the same item in stick in your requested size.

 
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in Australia. Note that there are restrictions on some products. Our shipping rates are for postage within Australia only. International customers should contact us for a quote on shipping to their country before placing an order.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Most items are shipped via Australia Post Parcel Service with a tracking number for you to keep check on the status of delivery.